FAQs

I got a charge on my card that's called "TIKTOK SHOPS".

If a charge appears on your bank statement labeled 'TIKTOK SHOPS', this is our designated name for billing purposes.

Can I cancel my order after I've made a purchase on the website?

Customers have a period of 30 days from the date of product acquisition to initiate a refund request. After the request has been processed, customers then have another 14 days to return the goods. Refunds will then be processed within 14 days of receiving the goods. No refunds will be issued after the 30-day period from the date of product acquisition.

Depending on your location, we may provide a shipping label for returns; otherwise, customers are responsible for shipping the product back to an address provided upon request.

DEFECTIVE ON ARRIVAL POLICY

We understand the value of our products and ensure thorough quality checks before dispatch. Every product is rigorously inspected to guarantee all components are included and functioning properly.

Should a product be defective upon arrival, report the issue to us within 24 hours of receipt for assistance. We will facilitate an exchange under these conditions:

• The product must be returned in its original state without any modifications, disassembly, or tampering.
• If the packaging is damaged during transit, it's beyond our control. However, we can offer a free replacement upon evidence of such damage. Customers are responsible for the return shipping of the damaged item. A replacement will be dispatched once the return shipment is confirmed.

Each case will be treated individually, and we are committed to providing the best possible resolution.

We reserve the right to grant or deny refunds and to make final decisions on this policy, especially in cases suspected of fraud.

What types of payments do you accept?

All payments accepted: Visa, Mastercard, American Express.

What if my order arrives damaged?

If your order is damaged or broken upon arrival, contact us within 7 days of receipt for a full refund or replacement.

Where do you ship from?

Our items are expertly packaged to ensure they reach you in perfect condition, regardless of the distance.

Mainly, products are shipped from fulfilment centres in the United Kingdom, United States, Eastern Asia, and Western Europe. If an item is unavailable at your nearest location, it will be shipped directly from our production line with the same delivery times as specified in our shipping page.